Front (Customer Service Tool)

Front is a collaborative customer communication platform for managing shared inboxes across channels.

What it does: - Centralizes email, chat, social, and other channels into shared inboxes. - Enables assignment, internal comments, SLAs, and automation rules. - Integrates with CRMs and custom apps to display customer context.

How we use it (Brekz): - Manage customer support inquiries across markets and channels. - Collaborate with internal notes, tagging, and routing rules. - Surface order and customer data from internal systems for faster resolution.